Customer Service

Customers are the most important part of any business regardless if it is a retail store, professional or government organisation.

If you do not provide good service to your customer or client, there is someone else, your competitor who will.

This short course will give you the skills to customer service.

Topics covered:

  • Who is the customer?
  • Identifying customer needs and expectations
  • Customer types
  • Organisational requirements in issues related to customer service
  • Delivering customer service excellence
  • Customer feedback
  • Monitoring and reporting on service quality

Contact us for more course details »

Flexible Training
PO Box 765
North Cairns, Queensland 4870

0414 742 201
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