To instil skills and knowledge to the inquiring mind within an environment of learning
Handling Mail/Receptionist Skills Combined Short Course
This full day course is designed for aspiring receptionists to improve their skills and knowledge in reception duties including the importance of handling mail in their workplace.
Topics covered:
- Frontline personnel
- The receptionist's role
- Interpersonal skills
- Telephone skills
- Customer service
- Dealing with the unexpected
- Making the best of your time
- Health and safety in the workplace
- Develop your reception skills effectively with clients
- The importance of dealing with mail
- Dealing with incoming mail
- Organisational policies and procedures
- Receiving and dispatching outgoing mail
- Delivery options