To instil skills and knowledge to the inquiring mind within an environment of learning
Recommending Products and Services
The core function of an organisation is to develop, maintain and distribute products and services to its clients.
A large component of an organisation’s success comes from dealing with its customers effectively.
This short course will you develop skills in Recommending Products and Services.
Topics covered:
- Developing and maintaining product knowledge
- Characteristics of a product or service
- Organisational requirements relating to operational issues
- Industry codes of practice
- Occupational health and safety
- Making recommendations
- Selling skills
- Features and benefits
- Aligning products and services to customer requirement
- The sales process
- Promotional activities